Murugan has spent 3 decades in the IT industry. He has seen the industry take baby steps, metamorphosing into IT Super Power. In IT MATTERS book, he tries to share his experiences, insights and observations about the way people involved in the Industry behave with each other. This is a very interesting take on the natures of the characters that can be found in any organization. Readers can relate to these characters, understand their journey and learn from their experiences

Murugan experience

Results driven business professional with 3 decades ’ experience in marketing, project management, strategic planning, operations management, application of strategies, process and technology to improve productivity and efficiency,

Expert in facilitating change in a workforce to support organizational operating, and quality objectives,

Expertise in customer relations, policy/procedure development, manager/motivator, team building/staff training, business systems implementation,

Friendly, enthusiastic and persuasive in sales situations – successful in promoting items with highest profit potential,

Computer proficient in -----

Recognized for reliability and ‘getting the job done’ through persistence and a strong work ethic

Able to identify areas of strength and weakness and implement company policies, standards, changes in operations and systems that optimize productivity and bottom line

Demonstrated ability to motivate staff to maximum productivity and control costs through the most effective use of manpower and available resources

Imaginative and innovative individual with proven management, sales, marketing and new business development skills

Talented and accomplished IT professional with proven ability to successfully direct information technology, telecommunications and support services operations

Excellent problem solving and leadership skills

SUMMARY OF QUALIFICATIONS,

Able to instill vision to achieve company goals while maintaining quality and customer service integrity

Successful in creating and implementing strategic plans, setting and administering budgets, developing improved processes to meet short term and long term objectives

Experienced in operations restructuring to address business growth, reduce costs, and improve service

Oversee facility operations to ensure facility requirements are met within established budget, design plans for facilities improvements to provide superior customer service

Adept at creating and implementing innovative marketing campaigns to increase revenue

Interview all potential employees, schedule staff, evaluate performance, handle promotions, able to establish team spirit environment through a positive and proactive leadership style

Empower managers to make decisions in order to better service the customer,